About

Who We Are

Senior Support Services (CPHC) is a registered charitable organization dedicated to improving the lives of seniors and their families. Chiefly serving Lanark, Leeds and Grenville, and Kingston (Lifeline). Senior Support Services (CPHC) provides broad and flexible support with the result of improving the health, safety and happiness of our clients.

As a former branch of the Victoria Order of Nurses (VON), Senior Support Services (CPHC) first began serving the seniors of Brockville in 1913. By 1970, Senior Support Services (CPHC) had expanded throughout Lanark, Leeds and Grenville to serve communities such as Smiths Falls, Carleton Place, and Gananoque.

In 2006, the VON Lanark, Leeds and Grenville Branch officially became Senior Support Services (CPHC). We presently serve over 5,000 clients throughout the tri-county area. We also provide services such as Meals on Wheels, Escorted Transportation, and Lifeline. Senior Support Services’ (CPHC) central office at 2235 Parkedale Avenue, Brockville, is a state-of-the-art, fully-accessible building. Additionally it was designed to make sure that our support and services are available to all in need.

Vision

To be the leader and provider of choice offering innovative, responsive, and quality services for seniors to live independently in their own homes and communities.

Mission

To provide client centered services for seniors and their caregivers which promote choice, independence, and safety in their own homes and communities.

Values

COLLABORATIVE
That collaboration with the other organizations is essential in order to create a comprehensive service system that is responsive to the needs of seniors within the parameters of the human and economic capabilities of the organization.
ACCOUNTABLE
That our organization must provide our services through a delivery system which is fiscally prudent, accountable and continuously evaluated.
RESPECT
That our organization must promote the basic human rights, respect, dignity, and safety of the people we support.
TEAM WORK
That our organization must provide our services through a team approach that promotes active participation of the individuals and families we support.
SUPPORTIVE
That our organization must support a safe work and volunteer environment which provides opportunity for growth, creativity, and mutual respect which ultimately benefits the individuals we support.

Did You Know …

In 2019/20 the organization was rebranded as Senior Support Services (CPHC).  The new logo/branding is a greater representation of who we are and what we do.

2019/20 was our first fiscal year under a centralized model of service delivery  with all staff and coordination of services/programs centralized in Brockville.  This was a successful transition, with minimal disruption of our service and program delivery while placing us in a better financial position with a reduction of our overhead/operating expenses.  

In 2019/20 we successfully completed the review of our organization by a South East LHIN appointed investigator, fulfilling all recommendations of the Investigator, giving us a ‘clean bill of health’ and a renewed service agreement with the SE LHIN. 

 

 

Following the first summer (2019) of running our Trishaw cycles in partnership with ‘Cycling Without Age Brockville’ our the organization applied to become its own Chapter of Cycling Without Age (CWA).  We were very pleased to be approved as a new local Chapter, ‘Cycling Without Age – Senior Support Services-CPHC’.  Our two Trishaws (3-wheeled rickshaw bikes with 2-seated passenger carriages) were generously donated to our organization for the clients in our Adult Day Program.  The opportunity for our senior clients and other local seniors to enjoy the outdoors while on a scenic ride along the beautiful St. Lawrence River as well as through the big city attraction known as ‘The Brockville Railway Tunnel’, was a proven success as demonstrated by the big smiles on their faces and the apparent excitement they had while taking part in our Trishaw rides/tours.  

The tremendous contributions of our dedicated volunteers enabled our organization to deliver services and programs to seniors throughout Leeds & Grenville with our Stroke Support Groups, Seniors Exercise & Fall Prevention Classes also offered throughout Lanark County.  Our Lifeline program also serves the tri-county of Lanark, Leeds, & Grenville as well as the City of Kingston and area.  Our organization relies on the support and assistance of our volunteers who give so generously of their time as demonstrated in the following service/program statistics.

In 2019/20290 we had a total of 374 volunteers who dedicated 39,315.32 hours of their time to help us deliver programs/services across the tri-county (Lanark, Leeds & Grenville), driving 796,144.9 kms, making 16,869 visits to seniors.  This equates to 20.0 FTE (full time equivalents).  

Our six (6) Lifeline volunteers gave 1,517.50 of their time driving 35,845 km. to install 495 Lifeline units and made 775 service calls. 

We are tremendously grateful for the time and and support you gave to us!!!

Our wonderfully supportive and dedicated volunteer Board of Directors gave over 745 hours of their time driving over 6,143 km. to attend meetings and address other business related matters.  We would not be where we are today without such a committed, caring, and skilled Board.  Our sincere gratitude and Kudos to you all!!! 

Prior to fiscal year end when the world was unexpectedly faced with COVID-19, our organization responded quickly, making changes for the protection of our staff, volunteers, clients, and our tenants.  With a dedicated tame of staff and volunteers, we were able to respond to the needs of our senior clients as well as others (non-client seniors and those with significant health challenges) throughout the communities we serve.  Understanding the vulnerability of seniors in these unprecedented times with self-isolation and many seniors living on their own, etc. we were pleased to be able to offer grocery shopping & delivery, preparation & deliver of Wellness Kits, Food Bags as well as making Wellness Calls to seniors.  

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